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DAMAGE/ DEFECTIVE MERCHANDISE |
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How do I replace / return a damaged or defective item? What is your policy on defective or damaged merchandise? |
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call Customer Service at (877) 315-7522 for instructions on how to
return and to get a Return Authorization Code. |
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will automatically send a new shipment with the exact same product at our
shipping cost. If we don't have the exact |
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same product, the entire amount of the item will be refunded (including shipping and handling fees). We'll accept for inspection only those items
which have been authorized for return by us after we have provided you an
RA code. All defective returns will be inspected by our Returns Department
for excessive wear or misuse and credit is subject to SlabCulture.com
approval. Worn merchandise returned and found to be not defective but has
evidence of excessive wear and tear will be denied credit and merchandise
will be returned to you at your expense for shipping and handling
reshipment charges. |
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CUSTOMER REFUSED DELIVERY POLICY |
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Orders shipped which are refused by the customer and restocked for reasons not pertaining to
SlabCulture.com, are subject to a restocking fee of 15% of merchandise value. This fee, as well as the shipments delivery charges will be deducted from the corresponding credit. |
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EXCHANGE |
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Because we are always receiving new inventory, we will be unable to process exchanges. If you'd like a different size, color, style or completely different product, please return current item(s) for a refund and place a new order online for the new merchandise. |
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GIFT CERTIFICATE USE & POLICIES |
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Do gift certificate have an expiration date? |
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No, there is no expiration date to gift certificates. |
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Where can I redeem my gift certificate? |
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At this time, you may only redeem your SlabCulture.com gift certificate
online. |
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What happens if my purchase is less than the face value of my gift
certificate? |
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You will receive a credit on you SlabCulture.com account for future use. Balances can not be redeemed for cash. Balances may be checked here. |
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What happens if my purchase is more than the face value of my gift
certificate? |
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You may use up to two forms of payment so you would need to provide a major credit card for the remaining balance. |
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How many gift certificates can be redeemed at the same time for an order? |
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1 (one) gift certificate may be redeemed for each order. But please note, only two forms of payment may be utilized for one purchase, so if your gift certificate value is for less than the total for the order, you will need to pay the difference by a major credit card for the balance. |
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Where can I purchase a gift certificate? |
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Online at SlabCulture.com. The large orange Gift Certificate bar is
located at the bottom of each page. |
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What is your complete gift certificate policy? |
Gift certificates are not refundable and non- transferable from original
recipient. Gift certificates do not have an expiration date. Slab Culture
and SlabCulture.com are not responsible for lost or stolen gift certificates. Gift certificates are not redeemable for cash and return of product that was purchased with a gift certificate will be issued a credit on your
SlabCulture.com account.
Gift certificates may only be redeemed at SlabCulture.com. Gift
certificates cannot be used to purchase other gift certificates. Any
balance due on an order that exceeds the gift certificate amount must be
paid by a credit card. Slab Culture and SlabCulture.com have the right to revoke gift certificates if found to be fraudulent. |
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ORDER INQUIRIES/ SHIPPING/ SHIPPING METHODS |
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Is my order insured? |
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Yes, your order is insured up to the amount of the merchandise, but a signature capture is required on insured packages. |
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Does SlabCulture.com ship to APO/FPO addresses? |
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Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard shipping/ handling rates will apply. |
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Can I cancel my SlabCulture.com order? |
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Please e-mail us at SC@SlabCulture.com with your order # and the reason for the cancellation, or call us at 1-877-315-SLAB. We will make every effort to cancel the order before it has processed. In case it is sent out, please read our
refused delivery policy here. |
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I just placed an order. How long before it will be shipped? |
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Our commitment is to ship product within 1-2 business days after receiving
the order. Please allow 7-10 business days including handling and shipping
time. We only ship ground via common carriers at this time, no rush orders
like next day air. You will receive a tracking number via the email
address you provided during placing your order. |
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PRIVACY, SECURITY & WEB INFO |
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Why does SlabCulture.com ask for my email address? Will I receive spam
emails after I give it to you? |
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Providing us with your email address means we can send you three very important emails: |
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Email
you a copy of the order that you place with us. |
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Email
you your tracking number after your order has shipped. |
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Contact
you if necessary regarding your order. |
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We will not send you spam emails, and we will not give your email address
to anyone else. |
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What is SlabCulture.com's privacy policy? |
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Please click here
to read our complete privacy policy. |
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PROMOTIONS |
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I'm in checkout and it's asking me for a promotion code. I don't have
one. What should I do? |
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From time to time, we give out promotion codes to our Premium Club members. If you don't have a promotion code, go ahead and leave that box blank. To sign up for our Premium Membership, sign up
here! |
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How can I find out about SlabCulture.com specials, events, promotions
and discounts? |
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We recommend that you register as a Premium Club member. Once you sign up, we'll email you on a regular basis with the latest
SlabCulture.com news, specials, and promotions. |
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RETURNS POLICY |
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What if I refuse a package because I want to return the entire order? |
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Orders shipped which are refused by the customer and restocked for reasons not pertaining to
SlabCulture.com, are subject to a restocking fee of 15% of merchandise value. This fee, as well as the shipments handling/ delivery charge will be deducted from the corresponding credit. |
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How do I process a return? |
SlabCulture.com wants you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return the item(s) within
15 days of delivery date for a full refund of the purchase price. Shipping/handling fee, gift box, gift wrap, or other charges are non-refundable.
The item(s) must be sent back in new and unused condition, store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, underwear, swimwear, and body jewelry are non returnable. If an item has been used or worn, it will be sent back to you at your expense.
You will receive an e-mail once your return has been received and a credit processed. Please allow 2-3 weeks for processing. Refunds will be returned to you by the method of payment you chose for the original order.
You may use your own method of shipping and you are responsible for postage/insurance. We strongly suggest you add insurance for tracking purposes in case of a lost or stolen package.
Please fill out the return form at the bottom of your packing slip, and include it with the merchandise along with your invoice that came with the purchase.
Please call our customer service at (877) 315-7522 for a Return
Authorization code and address to ship items to. |
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How much do you charge for shipping and handling? |
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Ground shipping is $7.95 which includes handling charges. From time to time, we offer discounts or free shipping for our Premium Club Members. Please sign up
here for a Premium Club Membership. |
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